# Seen

> Turn customer data into personal videos that win customers and bring them back. Explore acquisition, onboarding and loyalty examples with your name.

## Overview

1. **Give every customer a film of their own.** — Turn what you know about your customers into a film that feels made for each of them.
2. **Generate video. At any scale.** — Distribute through API, CSV or simply copy out an embeddable link.
3. **Every interaction measured.** — Track visits, plays, completions and CTA clicks. Export the results and compare against your baseline.

## Public Markdown pages

- [Personal video. More revenue.](https://seen.io/index.md)
- [What is Personalized Video?](https://seen.io/what-is-personalized-video.md)
- [Customer journeys, and what they returned](https://seen.io/case-studies.md)
- [Acquisition campaigns](https://seen.io/case-studies/acquisition.md)
- [Onboarding journeys](https://seen.io/case-studies/onboarding.md)
- [Loyalty and year-in-review](https://seen.io/case-studies/loyalty.md)
- [Reactivation campaigns](https://seen.io/case-studies/reactivation.md)

## Case studies

- [Carrefour strengthens member loyalty with 3.5 million personalized videos](https://seen.io/case/carrefour-personalized-loyalty-videos.md): A year in review for every Carrefour Club member, built on their own data.
- [Unlocking value through onboarding](https://seen.io/case/norsk-rikstoto-onboarding.md): Norsk Rikstoto's personalised onboarding programme lifted revenue per play 36.5% and kept 33% more players active after six months.
- [Personalized birthday wishes for Europris members](https://seen.io/case/personalized-birthday-wishes-for-europris-members.md): Europris sent personalised birthday films that drove members into store; 75% of gift collectors added an extra basket.
- [Personalizing the digital customer journey](https://seen.io/case/personalizing-the-digital-customer-journey.md): Newbody Family's personalised thank-you video lifted revenue 82% and transactions 73% against benchmark.
- [An innovative year in review](https://seen.io/case/flybuys-innovative-year-in-review.md): Flybuys created 2.5 million personalised year-in-review videos with 21 data points each, lifting unique click-to-open rate 2.5x.
- [Get Inspired's personalized birthday campaign](https://seen.io/case/get-inspireds-personalized-birthday-campaign.md): Get Inspired's personalised birthday video hit a 79% click-to-open rate and lifted revenue per contact by 32%.
- [Engaging Circle K's loyalty club members](https://seen.io/case/engaging-loyalty-members-circlek.md): Circle K rewarded its Koppen campaign's top customers with a personalised film, reaching a click-through rate above 42%.
- [Welcoming passengers aboard with personalised video](https://seen.io/case/vacaya-onboarding-new-passengers.md): VACAYA welcomed cruise passengers with an in-house personalised film sent seconds after booking, reaching a 57% click-through rate.
- [Increased retention through personalized onboarding](https://seen.io/case/increased-retention-through-personalized-onboarding.md): Gjensidige used personalised onboarding video for car insurance, lifting conversion by 2 percentage points in A/B testing.
- [A personalized year in review for loyal customers](https://seen.io/case/ica-personalized-loyalty-video.md): ICA sent roughly two million personalised year-in-review films to Stammis members; 85% of survey respondents viewed the campaign favourably.
- [Become credit-card smart](https://seen.io/case/sparebank1kreditt-personalised-onboarding.md): SpareBank 1 Kreditt turned credit card onboarding into an animated, personalised film explaining responsible credit use.
- [Welcome to Ahlsell](https://seen.io/case/ahlsell-personalised-onboarding.md): Ahlsell welcomed new professional customers with a personalised onboarding film, reaching a 53% click-through rate.
- [Purchase dividend (Kjøpeutbytte)](https://seen.io/case/coop-21.md): Coop digitalised its member reward communication with personalised video, converting over 50% of landing-page visitors to a CTA.
- [A painter's year in review](https://seen.io/case/a-painters-year-in-review.md): A Spotify Wrapped-style year in review for BOSS Paints customers.
- [Celebrating loyalty with Sport Vision](https://seen.io/case/sport-vision-anniversary.md): An anniversary thank-you to loyalty members across both retail brands.
- [Coop Estonia's personalized retail video](https://seen.io/case/coop-estonias-personalized-retail-video.md): Personalized offers, delivered to loyalty members as individual films.
- [Engaging guests before arrival](https://seen.io/case/engaging-guests-before-arrival.md): Pre-arrival films that cut citizenM's cancellations by roughly 70%.
- [Engaging mybrakes rewards program members](https://seen.io/case/sysco-year-in-review.md): A year in review for mybrakes rewards members.
- [How Nespresso made 40 years feel personal to every member](https://seen.io/case/how-nespresso-made-40-years-feel-personal-to-every-member.md): 1.17 million members, 9 markets, one personalised anniversary.
- [How Shell V-Power put every global Ferrari fan into the pit garage](https://seen.io/case/how-shell-v-power-put-every-global-ferrari-fan-into-the-pit-garage.md): A Ferrari pit-garage moment, personalised for every V-Power customer.
- [Increasing data quality through personalized videos](https://seen.io/case/increasing-data-quality-through-personalized-videos.md): A 40th-anniversary film that asked every customer to complete their profile.
- [Reactivating travellers & boosting engagement](https://seen.io/case/ving-reactivating-travellers.md): Ving's personalised video campaign, built on first-party data.
- [Turning every OUIGO journey into a personal reason to come back](https://seen.io/case/turning-every-ouigo-journey-into-a-personal-reason-to-come-back.md): A personalised retrospective of every customer's year with OUIGO.
- [Turning sign-ups into lifelong players](https://seen.io/case/turning-sign-ups-into-lifelong-players.md): Onboarding films that lifted first-time deposits and NPS for Superbet.
- [Your personalized Nespresso anniversary](https://seen.io/case/nespresso-personalized-anniversary.md): Anniversary films that celebrate each member's own history with the brand.

## Legal

- [Legal](https://seen.io/legal.md)
- [Privacy Policy](https://seen.io/legal/privacy-policy.md): How Seen collects, processes, retains and protects personal data, the legal basis for each purpose, and how to exercise your rights under the GDPR.
- [Terms & Conditions](https://seen.io/legal/terms-and-conditions.md): The terms governing access to and use of the Seen platform: fees, term and termination, client data, intellectual property, liability and the rest of the agreement.
- [Data Processing Agreement](https://seen.io/legal/data-processing-agreement.md): Seen's DPA as data processor: the controller's and processor's obligations, sub-processors, security, breach notification and third-country transfers.
- [Cookie Settings](https://seen.io/legal/cookie-settings.md): The cookies seen.io sets, grouped by purpose, with the provider and retention period for each one, and how to remove or block them.

## Reference

- [Seen documentation](https://docs.seen.io)
- [Seen trust centre](https://trust.seen.io)