Why we're at RTS

Retail CRM teams face a quiet problem. Generic emails still dominate the lifecycle while open rates and engagement decline year on year. Heads of CRM and Loyalty know the answer isn't another discount. It's making every customer touchpoint feel one-to-one.

Seen.io is exhibiting at Retail Technology Show 2026 on stand Z35 to show what personalised video for retail does for retention, loyalty, and customer lifetime value.

What you'll see on stand Z35

On stand, see how Shell, Nespresso, and other leading brands use Seen.io to replace generic CRM communications with one-to-one videos. Each video is generated from data retailers already hold: name, purchase history, loyalty tier, favourite store, last product viewed.

Two examples on stand:

• Nespresso Greece. A personalised anniversary campaign achieved a 92% view rate, with each video watched an average of three times. Open rates were 24 percentage points higher than non-video emails, and conversion was 10 percentage points higher.
• Shell V-Power and Ferrari. A global fan activation featuring Lewis Hamilton and Charles Leclerc, giving each viewer a personalised pit-lane experience at Monza.

Browse the full library at seen.io/case-studies.

Prepare before you arrive

If you lead CRM, loyalty, or retention at a retail brand, our guide covers where personalised video fits in the retail lifecycle, and where it doesn't.

Download the free guide for retail CRM teams before the show. We'll pick up where it leaves off on stand.

Add us to your RTS itinerary

Find Seen.io on the Retail Technology Show 2026 exhibitor list, or get in touch before the show to book 30 minutes with the team on stand.